Frequently Asked Questions

No. Our clinic opening hours are 8:00am to 5:00pm, Monday to Friday.

FOR LIFE THREATENING EMERGENCIES DIAL 000
All After Hours Contact – Phone (03) 9704 6812.
The voice mail message will provide options for after hours care access.
PLEASE NOTE: AFTER HOURS CONSULTS AND HOME VISITS incur a fee of $200.00, payable at the time of consultation.

Yes. However, these are kept to a minimum due to the nature of the practice, time constraints and safety reasons. Mainly for regular patients whose condition prevents them attending the practice. Visits will only be made within the Blackbutt-Benarkin community.

– Quick Consults via HotDoc for repeat prescriptions for regular patients.
– Service is not bulk billable – fee for service $18-$20.
– Must have been seen face to face by GP within the last 3 months.
– Repeat prescriptions for addictive medication including benzodiazepines and opiates are not provided using this service.
– Requests for repeat prescriptions may take several business days to be processed. Urgent requests will be completed by the specified processing time, however; this is subject to your regular doctor consulting on the day of receiving the request and having approved the request on clinical grounds.

From 1 November 2025, Blackbutt Medical Centre is a fully bulk-billing practice for eligible Medicare card holders.
While most consultations are bulk billed for eligible Medicare patients, some services are not covered under the Medicare Bulk Billing Incentive Program and may incur a private fee. These include procedures such as iron infusions, wound care, and travel vaccinations, as well as cosmetic treatments, employment or insurance medicals, and services for patients who are not eligible for Medicare. A $35 administration fee also applies for the transfer of medical records. All fees will be clearly discussed with patients before treatment.

Patients are able to request a copy of their patient records when transferring to another practice. A signed request will be required from that practice. Patients are also able to request copies of their Patient Records in complete or summary form from other medical centers. Again, a signed request form from this practice will be
required. Often fees will be charged for searching, coping and postage. These must be paid before records will be transferred.

Food or drink is not encouraged inside the practice.

Please feel free to leave a verbal or written message. A suggestion box is available. Comments and opinions are always welcome at this practice. If you leave contact details a reply will be given.

Any complaints should be discussed with the doctor or the Practice Manager of this practice directly or in writing. Details of contact details for Queensland health complaints agency are available from Reception or the Practice Manager. Please feel free to add your suggestion to improve the quality of service at Blackbutt Medical Centre by placing your written suggestion in the “Suggestion Box”.

It is the patient’s responsibility to make a follow-up appointment to discuss the results of any tests/x-rays etc.
For pathology tests – an appointment 3 or 4 days after tests are requested will ensure the results are available at the time of the follow-up appointment.
For diagnostic imaging – after you have had the imaging done, please telephone the surgery to make an appointment to discuss the results with the doctor.
If the doctor needs to see you urgently to discuss your results, you will be contacted by our office staff.

Nanango Hospital is located at 135 Brisbane Street Nanango

Telephone (07) 4171 6700.

Kingaroy Hospital is located at 166 Youngman Street Kingaroy

Telephone (07) 4162 9200.

Nanango Discount Drug Store is open extended hours at 58 Fitzroy Street, Nanango. Telephone (07) 4163 1631

Good Price Pharmacy Warehouse is open extended hours at Unit 2 Harvey Norman Centre, 18-20 Rogers Drive  Kingaroy. Telephone (07) 4162 7780

The law gives you certain privacy rights in relation to information that you give this medical practice.

We need your consent to collect personal information about you.

Your medical record is a confidential document and it is the policy of our practice to maintain security of personal health information at all times and to ensure that the information is only available to authorised staff members.
A copy of our privacy policy is given to patients at their initial consult at the practice and anytime upon request. A copy of the privacy policy is displayed on the notice board.