Our Services

No. Our clinic opening hours are 8:00am to 5:00pm, Monday to Friday.

FOR MEDICAL EMERGENCIES, DIAL 000 FOR THE AMBULANCE SERVICE

All patients can contact our after hours number on 1300 171 420. Your call will be diverted to our on call GP who will assess your condition, make a diagnosis and/or provide medical advice.

This service could incur a private fee*

Yes. However, these are kept to a minimum due to the nature of the practice, time constraints and safety reasons. Mainly for regular patients whose condition prevents them attending the practice. Visits will only be made within the Blackbutt-Benarkin community.

No. Telephone requests for prescriptions will not be accepted at this practice for legal reasons and the safety of your health. Telephone consults are still available to patients who have visited the practice in the last 12 months. Scripts can be faxed or emailed to your preferred pharmacy but originals must be posted later.

From 1 November 2025, Blackbutt Medical Centre is a fully bulk-billing practice for eligible Medicare card holders.
While most consultations are bulk billed for eligible Medicare patients, some services are not covered under the Medicare Bulk Billing Incentive Program and may incur a private fee. These include procedures such as iron infusions, wound care, and travel vaccinations, as well as cosmetic treatments, employment or insurance medicals, and services for patients who are not eligible for Medicare. A $35 administration fee also applies for the transfer of medical records. All fees will be clearly discussed with patients before treatment.

Patients are able to request a copy of their patient records when transferring to another practice. A signed request will be required from that practice. Patients are also able to request copies of their Patient Records in complete or summary form from other medical centers. Again, a signed request form from this practice will be
required. Often fees will be charged for searching, coping and postage. These must be paid before records will be transferred.

Food or drink is not encouraged inside the practice.

Please feel free to leave a verbal or written message. A suggestion box is available. Comments and opinions are always welcome at this practice. If you leave contact details a reply will be given.

Any complaints should be discussed with the doctor or the Practice Manager of this practice directly or in writing. Details of contact details for Queensland health complaints agency are available from Reception or the Practice Manager. Please feel free to add your suggestion to improve the quality of service at Blackbutt Medical Centre by placing your written suggestion in the “Suggestion Box”.

It is the patient’s responsibility to make a follow-up appointment to discuss the results of any tests/x-rays etc.
For pathology tests – an appointment 3 or 4 days after tests are requested will ensure the results are available at the time of the follow-up appointment.
For diagnostic imaging – after you have had the imaging done, please telephone the surgery to make an appointment to discuss the results with the doctor.
If the doctor needs to see you urgently to discuss your results, you will be contacted by our office staff.